Welcome to Rotorua Campervans,
your personal campervan rental
in New Zealand.

We are a small family business that started our own campervan experience in 1995 when we came to New Zealand for the first time, built our own camper and explored New Zealand for six months.

We loved it so much we decided to make New Zealand our new home and emigrated from the Netherlands to the Rotorua district in 2002.

Now Rotorua Campervans is dedicated to provide you with our personal rental service to help you enjoy your campervan holiday and New Zealand experience.

We offer quality campervans for hire without hidden costs, fully equipped and presented clean and fully serviced.

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Terms and Conditions

This document contains a summary of Rotorua Campervans Ltd rental conditions. For full detailed conditions, refer to the rental agreement upon vehicle collection.

Please note all prices quoted in this document are in New Zealand Dollars. Rates and conditions quoted in our brochures and/or documentation are subject to change without notice.

Booking confirmation and payment

To confirm a reservation, we require a deposit of $750 per rental, this can be paid either by credit card, cash, or direct debit. Full payment is due 30 days prior to collection of the vehicle.

Exchange rate / currency variations

All credit card transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Rotorua Campervans Ltd does not accept any liability for exchange rate variations.

Minimum hire

The minimum hire period is:

Low Season

1 May / 30 Sept - 4 days. Low season rates will apply from 7 days rental.

Mid Season

1 March / 30 Apr and 1Oct / 30 Nov - 4days. Mid season rates will apply from 7 days rental.

High Season

1 Dec / 28 Feb - 10 days

We offer a FREE first night stay in our B&B or a FREE first rental day if you book one of our campervans for at least 14 days and pick up the camper from our Depot.


Rental agreement Effective as of 1Augustst , 2009

This agreement is between the rental vehicle operator (the “Operator”) and the hirer whose particulars are recorded in this agreement (the Hirer”). It is hereby agreed that:



1. The Operator will let and the Hirer will take the vehicle, details of which are set out page 1 of this agreement the "Vehicle", for the term of hire described in this agreement.



2. The Vehicle may be driven during the term of hire only by the persons described in this agreement and only if each such person holds a current full driver's licence appropriate for the class of vehicle in this agreement and is aged 21 or over. The licence details are recorded in the agreement alongside each person's name. If the foreign driver's licence is not in English, an English translation or international driving permit shall be carried with the foreign driver's licence.



3. The Hirer shall pay the Operator for the hire of the Vehicle the sums specified in this agreement. At time of booking a $ 750.00 deposit is required. The deposit secures the booking. The balance is due 30 days prior to commencement of the hire. If the balance is not received 30 days prior to commencement of the hire, the Operator reserves the right to treat the booking as cancelled. If the term of hire is later extended the Hirer shall pay the Operator for the additional hire period when the Operator confirms the extended period.

4. In addition, the Hirer acknowledges that s/he shall be liable to pay to the Operator at the end of the hire period any additional charges specified in the agreement. These may include charges for fuel, late return, damage or repairs up to the insurance excess amount, any enforcement charges relating to such damage or repairs (including legal costs), traffic fines or infringement fees, and toll charges. The charges may be deducted from the Hirer's credit card, or by payment in any other manner, during or after the term of hire is completed.

5. All payments shall be made in New Zealand dollars at the New Zealand currency rate on the day payment is made.

6. Rates are on a per-calendar day basis. Part days at the start or end of the hire are charged at the daily rate. The day of pick-up is counted as day one of the hire period regardless of the pick-up time. The day the Vehicle is returned is counted as the final day of the rental regardless of return time.

The daily rate includes Rotorua Airport transfers on arrival and departure, unlimited kilometres, standard insurance, 24 hour breakdown assistance, extra driver fees, diesel tax and GST (Goods & Services Tax 15%).

7. Late pick up or early return of the Vehicle shall not entitle the Hirer to any refund of the unused portion of the rental.

8. The Hirer agrees to pay a bond of $3500 at the start of the hire which will be refunded once the Vehicle and its contents have been returned in the same condition as when hired and the Vehicle is returned to the agreed location on the agreed date, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The bond will be reduced rateably and proportionally to allow the Operator to put the Vehicle and/or its contents back in the same condition it was when it was hired. The hirer will also be fully liable for the daily rental rate for the period the vehicle is off fleet for accident repairs (max 10 days) and for replacing or repairing damaged windscreens and tyres. We strongly advise you take out personal insurance to cover your health and your belongings. Please do not leave items of value unattended in the vehicle.

9. Excess Reduction at $ 25 per day will reduce the excess for damage to either vehicle or third party property to a maximum of $ 1,000.

The hirer, however, will be fully liable for the daily rental rate for the period the vehicle is off fleet for accident repairs (max 10 days). The bond of NZ$ 1,000 can be paid by cash or credit card. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the Rotorua Campervas vehicle or third party property, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,250.



10. The Hirer shall not:

  • Sublet or hire the Vehicle to any other person;
  • Operate the Vehicle, or permit it to be operated in circumstances that constitute an offence by the driver, which relates to driving or attempting to drive with excess breath or blood alcohol or under the influence of drink or drugs;
  • Drive or allow the Vehicle to be driven on any beach or surface likely to damage the Vehicle; or
  • Involve the Vehicle in any race, speed test, or rally.
  • Operate the Vehicle or allow it to be operated for the transport of more persons than is permitted by any
    relevant authority or detailed in the Vehicle Manual.




11. The Operator shall supply the Vehicle in a safe and roadworthy condition, up to the current Certificate of Fitness standards.

12. The Operator shall be responsible for all ordinary and extraordinary costs of running the Vehicle during the term of the hire except to the extent that by the terms of this agreement those costs are payable by the Hirer.

13. If the reserved Vehicle is not available for reasons outside the Operator’s control, then the reserved Vehicle may be substituted with a comparable or superior Vehicle at no extra cost to the Hirer. Such Vehicle substitution shall not constitute a breach of contract and does not entitle the Hirer to any form of refund. If no substitute Vehicle is available to the Hirer, the Operator’s liability shall be limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the Hirer), the Operator’s liability shall be limited to the hire charge for the remainder of the term of hire.



14. The Hirer shall ensure that:

  • All reasonable care is taken when driving and parking the Vehicle;
  • The engine coolant and oil in the Vehicle are maintained at the proper level;
  • The tyres are maintained at their proper pressure;
  • The Vehicle is locked and secure at all time it is not in use;
  • The Vehicle keys are kept secure. The cost of replacement keys is at the Hirer's expense;
  • No part of the engine, transmission, braking or suspension systems are interfered with;
  • The fuel tanks are filled with the correct fuel and the freshwater tanks are not contaminated. The cost of draining and decontaminating tanks is at the Hirer's expense;
  • Should a warning light be illuminated or the Hirer believes the Vehicle requires mechanical attention, s/he stops driving and advises the
  • Operator or the AA immediately;
  • There is no smoking in the Vehicle. Any evidence or smell of smoking in the Vehicle shall incur a cleaning fee of $750.00
  • Animals or pets are not permitted inside the Vehicle. Any evidence or smell of Animals or pets in the Vehicle shall incur a cleaning fee of $750.00
  • The hirer will be responsible for the total cost of any damage related to:
  • Creek or river crossing, beach driving, driving in flooded areas.
  • Incorrect use of fuel {fuel being petrol or diesel}.
  • Replacement of keys lost or locked in vehicle.
  • Overhead and under body damage to the vehicle.
  • Driving on restricted roads.
  • Windscreen and tyres.


15. If the Vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the Hirer shall notify the Operator of the full circumstances within 24 hours or as soon as practicable in order to give the Operator the opportunity to rectify the problem during the rental. Failure to do so may affect any claims for compensation.

16. The Hirer shall not arrange or undertake any repairs or salvage without the Operator's authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. If the Vehicle is damaged to the extent that it cannot be driven, the Operator shall endeavour to exchange the Vehicle. Provision of an exchange vehicle is subject to availability and Hirer's location.

17. The Operator's liability extends only to the refund of hire charges for any full days of Vehicle use lost due to a mechanical breakdown. No responsibility for out of pocket expenses, accommodation charges or meals resulting from a breakdown or accident will be accepted.

18. All Vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. This service

covers any mechanical faults with the Vehicle. The AA does not cover the following and the associated costs

will be the responsibility of the Hirer:

(a) the Vehicle running out of fuel or breakdown is caused by the Vehicle being incorrectly fuelled ;

(b) the Vehicle is unable to be accessed due to a lock out or the Vehicle keys being lost;

(c) flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires

the batteries in order to operate;

(d) flat or damaged tyre(s) unless the Hirer has taken liability reduction insurance;

(e) the Vehicle is unattended at the time the AA Service Provider arrives at the breakdown location; and

(f) the Vehicle is not on public or formed road or is trapped or bogged.

19. All non-mechanical call-outs to the AA will incur a call-out charge.



20. The Hirer shall, at or before the expiry of the term of hire, deliver the Vehicle to the Operator as shown on the front of this agreement, or obtain the Operator's consent to the continuation of the hire. Any alteration to the place the Vehicle is returned to may be subject to a charge of up to $1000. Failure to return the Vehicle at the agreed time and/or day will incur a late fee of $150 per hour payable in addition to the daily rental rate for each day until the Vehicle is returned.

21. The Hirer shall return the Vehicle with

a full diesel/petrol tank and LPG bottles. Failure to do so shall result in refill charges;
empty waste tanks;
all Vehicle equipment accounted for and undamaged. The Hirer is liable for any equipment that is damaged or not accounted for
The Hirer shall return the Vehicle in a reasonably clean and tidy condition. Failure to do so shall result in a cleaning fee of up to $750.00


22. Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, covered against any loss or damage to the Vehicle, its accessories and spare parts, and for any consequential damage, loss or costs incurred by the Operator through salvage or loss of revenue resulting from the hire beyond the applicable excess amount.

23. Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, is indemnified to the extent of $1,000,000 in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any person and arising out of the use of the Vehicle.

24. The Hirer's liability will be for any loss or damage to the Vehicle, however caused, and for any consequential loss or damage, during the term of this hire, or during any authorized extensions to the term.

25. The excess payable by the Hirer is $3500 in the case of damage to, or accidents involving the Vehicle when the Hirer has not taken liability reduction insurance. On payment of liability reduction insurance by the Hirer, the excess payable by the Hirer is $1,000.

26. In the event of any damage to a Vehicle or third party property, another bond shall be collected to cover the excess for any subsequent damage.

27. Where the total cost of a claim is less than the excess then the Hirer shall be liable to pay that lesser amount.


28. The Hirer acknowledges that the cover referred to in clause 22 will not apply when:

(a) the Vehicle is driven by anyone not named or described in this agreement as a person permitted to drive the


(b) the driver of the Vehicle is under the influence of alcohol or any drug;

(c) the Vehicle is in an unsafe or unroadworthy condition, such condition arising during the course of the hire,

that caused or contributed to the damage or loss, and the Hirer or driver was aware or should have been

aware of the unsafe or unroadworthy condition of the Vehicle;

(d) the Vehicle is wilfully or recklessly damaged or lost by the Hirer, a nominated driver, or a person under the

Hirer's authority or control including sitting or standing on the roof, driving on any beach or surface likely to

damage the Vehicle or cause it to become bogged or trapped, driving through flooded areas, submersing in

water, contacting salt water;

(e) the Vehicle was operated outside the terms of this agreement or any agreed extension of this agreement.


29. The Hirer is advised that New Zealand law permits the Operator to debit the Hirer's credit card for any infringement fee for an offence where the offence was committed during the term of the hire. These include speeding, toll road, parking and freedom camping offences. The Operator may also charge an administration fee of NZ$25 per infringement notice received.

30. The Operator will send the Hirer a copy of the infringement notice and any reminder notice as soon as practicable after it is received by the Operator. The Hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice)



31. Confirmed hires subsequently cancelled incur a cancellation fee as below:

Up to 30 days prior to pick up date --100% of deposit
Within 30 days of your pick up date -- 50% of total rental rates
Within 10 days of your pick up date -- 100% of total rental rates
No show-- 100% of total rental rates
In all cases, the minimum amount retained is the deposit.


Regretfully no refunds can be given for any unused portion of your holiday. However your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.

32. The Operator may cancel the hire agreement and take immediate possession of the Vehicle if:

The Hirer fails to comply with any of the terms of this agreement or if the Vehicle is damaged.
The Hirer has obtained the Vehicle through fraud or misrepresentation.
The Vehicle appears to be abandoned.
The Vehicle is not returned at or before the expiry of the term of hire or the Operator reasonably believes that the Vehicle will not be returned at or before the expiry of the term of hire.
The Operator considers, on reasonable grounds that the safety of the passengers or the condition of the Vehicle is or has been endangered.
33. If the Operator cancels the hire agreement then no refund will be given.

34. The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the Operator and the rights of the Hirer under this agreement.

35. Terms and conditions as well as rates quoted are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed.



36. The Hirer releases the Operator, Rotorua Campervans LTD and its employees and agents from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of rental, possession or use of the Vehicle.

37. The Operator may assist the Hirer with installation of a child restraint. However, the Operator will not be liable for any loss or damage incurred by the Hirer in relation to child restraints. It is the legal responsibility of the child’s parent or guardian to ensure that their child is properly restrained.


Note to Hirer

The Operator must give you at least one copy of this agreement. A copy must be kept in the Vehicle throughout the term of the hire and be produced on demand by any law enforcement officer.



Luggage can be stored at our rental location free of charge. Luggage handed over to Rotorua Campervans for storage, is done so at the owner’s own risk and Rotorua Campervans accepts no responsibility for any damage or loss of luggage.


If you wish to proceed please request an 'obligation free' availability check.
Availability and a personal quote will be sent to you.
Please allow 12 hours to take time zone differences into account.
Quotes are valid for 7 days from issue, subject to availability.

Rotorua Camper Vans

Joe (Jeroen) & Lorraine Bassant
307 SH 30 Lake Rotoma
Rotorua 3074, New Zealand

Booking Enquiries 0064 273506226
Home phone 07 3620091